Share What You See, With Screenshots

Our client Ivan wanted to receive his technology productivity training through remote desktop sharing to ensure he received maximum value from his time and money. Although his computer didn’t connect with the online meeting software right away, we were confident that we could resolve the issue and proceed with the lesson.

After asking Ivan a few questions over the phone, it became clear that he wouldn’t be able to quickly resolve the problem without assistance. We told him to use the “PrtScn” button, to capture an image of his computer’s screen, and to send it to us via email. The picture revealed an error message from another program, which was stopping him from running the online meeting software.

Ivan was thrilled that we were able to deliver his coaching session, as he couldn’t wait to begin saving time. Best of all, he has continued to use this valuable trick to overcome technical troubles with minimal cost and inconvenience.

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