Reduce “past due” dates

Polite about Promptness

Stipulate expectations in a professional manner. At the end of an initial discussion determine:

1. What is expected (e.g., a proposal)
2. When it is expected by – this must be specific (e.g., Dec. 15)
3. What to expect if deadline is not met (e.g., “If I don’t get it from you, I will follow up with you the next day.”)
4. Make a task to follow-up on the specified day (i.e. Dec. 16)

*Note: when dealing with a call centre, record: date, time, who you spoke with

Less Lateness Less Often

A big part of getting what you want, when you want it is clarifying the due date. When you set the deadline, don’t just pick “the end of the month”. Choose a specific day and even a specific time or time frame. Look at a calendar when setting a deadline. The end of the month could be Saturday. Is the due date Friday or Monday?
Some people want items by “end of business day.” This varies from 3pm to 8pm depending upon flex hours. For simplicity, we suggest midnight as it’s technically the actual end of the day.

A late assignment often backs up the rest of the project and creates frustration.

The answer: Task it. (An earlier Turner Tip covered how to use Outlook Tasks. If you need help or wish to read the Tip on Tasks, call us).

If the assignment deadline was met, great! If not, immediate follow-up is necessary. People will learn that you mean what you say and you’re on top of things. It isn’t nagging to say, “I have it here in my task list to contact you regarding yesterday’s deadline.”

Be clear, state what you expect, task it, and follow up. Late items will be less tardy and there will be less of them.

State it, task it, and follow up …
Save Time – Live Your passion!

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