“Cue” The Audience/Listener

Know What’s Expected of You

At the beginning of any communication/interaction,

1. As the speaker, state your intent
a. Inform the listener (e.g. “The profits are up this quarter…”)
b. Ask for advice (e.g. “We could do A or B. What do you think?”)
c. Request help (e.g. “I’m not sure how to proceed. Can you help?”)

2. As the listener, know why you’re listening:
a. Listen (e.g. “Yes, I’d like to hear the project update.“)
b. Advise (e.g. “You’d like my recommendation, right?”)
c. Help (e.g. “Okay, give me the details and we’ll find a solution.”)

Communicate Clearly with “Cues”

In our fast-paced world, we demand relevant information and quick results. Communication success is most likely, when everyone knows the objective.

During a conversation, have you ever asked the speaker, (or wanted to ask), “Why are you telling me this?” Or remarked, “Will you please make your point.”? When the listener’s role is clear, s/he can extract pertinent information and respond accordingly. When the speaker knows his/her purpose, s/he will make the point faster and more effectively. KO should the order of these last 2 sentences be reversed?

If you want to know about a particular stock and put, “Stock Market” into your search engine, you will be overwhelmed with data. Logically, you’d narrow your search. Likewise, specify what you seek or what is being sought from you to avoid being inundated with irrelevant details.

This concept extends to written communication. Don’t send a confusing email. Use the subject line to inform the recipient of what you need. Likewise, when you receive an unclear message, clarify what’s expected of you.

Cue the speaker and listener to improve communication and reduce frustration, at work and home.

“Cue” for clear communication…
Accomplish more in less time

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